We give a 100% refund for cancellations made 48 hours before the tour date. If there is inclement weather or unscheduled maintenance, we will either reschedule your tour or issue a 100% refund. Keep in mind that if the tour is booked with a third party, their cancellation and refund policy may differ from ours. 

Unfortunately, we do not have a shuttle service.  All guests must provide their own transportation. We recommend Charley’s Taxi, Uber, or Lyft. We ask guests to allow an extra 15 minutes of travel time due to unforeseen traffic, to arrive early or on time for their check in. 

The doors off helicopter tour is extremely windy. We recommend comfortable athletic wear, no loose shirts, or dresses, or skirts. Closed toe shoes or sandals with a heel strap. Hair should be secured in a bun or tightly braided, no loose ponytails or braids. Temperatures are 10-15 degrees cooler and we recommend a windbreaker or a jacket to protect against the wind chill. 

All of the tour times we offer are great times to view the island. Time is personal preference whether you like to be an early bird and do activities the first thing in the morning, or take your time and do a later tour midday or afternoon. 

You may reschedule or cancel your tour for a full refund if done 48 hours prior to the tour date and time.  It should be noted that it does rain almost every day in Hawaii.  Most of the time it is in very small areas at a time, which does not affect our tours.  So we do not recommend cancelling or rescheduling based on a forecast of rain.

First Class seats are the 2 seats in the front with the pilot. Selecting these seats guarantees the front seats if the 2 passengers’ body weights combined do not exceed the 345 pounds weight limit. The first class seats are sold only as a pair together, whether it is for one or two people. The open class is any seat in the helicopter. Open class seating is assigned by body weights. For solo passengers, we try our best to accommodate a seat next to the open door. For couples, we seat you two together in the same row. For a party of three, we either seat 2 passengers in the front and the third passenger in the rear seat, or vice versa depending on the weights. For a party of 4 passengers, we will seat accordingly by each body weight, typically the two body weights that are the lightest combined at or under 345 pounds will be seated in the front. For any seating, you may add a request upon booking. We do not guarantee seating nor assign seating until the day of the tour. 

Because this is a doors-off helicopter tour operation we must take extra steps, in accordance with FAA regulations, make sure nothing flies out of the helicopter in flight.  A phone flying out the door could hurt someone on the ground, or even damage the helicopter if it hits the spinning rotors.   Requiring a tether for your phone allows you to enjoy the tour without having to worry about it slipping out of your hands and being lost forever.

Children ages 3-11 years old are required to be seated in the first class front middle seat between the pilot and the adult. The age requirement is 12 years old to sit next to the open door. A responsible adult must be seated next to any children.   No lap children are allowed, each person is required to wear a seat belt.

Magnum Helicopters will only fly with full flights.  If all four seats of the helicopter have not been sold by the day before your scheduled flight, we will contact you with the option to reschedule or receive a full refund.