Magnum Helicopters collects SMS consent from customers in person during the pre-flight check-in process at our facility in Honolulu, HI. Before their flight, each customer completes a digital check-in form on a tablet. The form includes an unchecked SMS consent checkbox with required disclosures. Only customers who actively check the box receive SMS messages.

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Operating days and check‑in

• Flights generally operate daily; however, schedules vary with demand and maintenance needs. We fly only when all four seats in the aircraft are sold . If we are unable to fill a flight, we will contact you to reschedule or offer a full refund .
• You must check in 45 minutes before your scheduled flight time . Late arrival may be treated as a no‑show.
• The tour lasts approximately 50 minutes ; you should budget additional time for check‑in, briefing and post‑flight procedures.

Equipment and seating

• Our standard tour uses the doors‑off MD 500 series helicopter made famous by Magnum P.I.; occasionally a different MD‑500 may be used if maintenance or scheduling requires it .
• We offer Open Seating or First Class seating. Open seating is assigned by our staff to balance the helicopter . First Class seats guarantee the two front seats; they must be purchased as a pair and the combined weight of the two passengers may not exceed 340 lbs . Parties of three or four must have at least two passengers with a combined weight under 340 lbs to accommodate the front seats; otherwise the group may be split into separate flights or asked to purchase an additional seat .
• For safety and balance reasons, seating assignments are made at check‑in; we do not guarantee specific seats and requests cannot always be accommodated .

Age and accessibility

• Minimum age: The minimum age to fly is 10 years . Children aged 10 to 14 must sit next to a responsible adult ; no lap children are allowed and each person must wear a seat belt .
• Accessibility: Our helicopters are not wheelchair accessible. Passengers must be able to climb three stairs to board .

Personal items and attire

• Only one camera or phone per person is allowed, and devices must have a secure strap. Straps are available for purchase . No hats, purses or bags are permitted, and all pockets must be empty .
• Wear closed‑toed shoes; sandals without heel straps will be removed and stored . Long hair should be tied back , and a light jacket or windbreaker is recommended since the aircraft is doors‑off and temperatures can be 10–15 °F cooler at altitude .

2. Bookings, payments and pricing

• Reservations: All tours must be booked in advance through our online booking system or directly with our staff. When you book, you will be asked to choose Open Seating or First Class seats; seat assignments are finalized on the day of the flight .
• Payment: A valid credit or debit card is required to secure your reservation. Prices are shown in U.S. dollars and are subject to change until your booking is confirmed. Taxes, fees and surcharges will be disclosed at the time of booking.
• Capacity surcharges: To comply with aircraft weight and balance limitations, passengers over 250 lbs may be subject to a capacity fee, and passengers over 300 lbs may need to purchase an additional seat . We reserve the right to verify passenger weights at check‑in. Providing inaccurate weight information may result in additional fees, seating changes or denial of boarding without refund.

3. Cancellations, changes and no‑shows

Guest cancellations

• You may cancel or modify your reservation up to 48 hours before your scheduled departure time for a full refund . (If your booking was made through a third‑party agent, their cancellation policy may differ .)
• Cancellations or changes made within 48 hours of departure, late arrivals or no‑shows may be charged up to 100 % of the total booking amount .
• Group bookings, private charters and special events may have different cancellation terms that will be provided at the time of booking.

Operator changes or cancellations

• We may cancel, reschedule or modify a tour due to weather, air‑traffic control, aircraft maintenance, pilot availability, safety considerations or other operational reasons at our sole discretion . If we cancel and cannot reschedule, we will refund amounts paid for the affected portion of your service . We are not responsible for additional costs, such as travel, accommodation or other expenses incurred due to cancellations or delays.
• Magnum Helicopters flies only when all four seats are filled; if your flight is not full, we will contact you to reschedule or offer a full refund .

4. Weather, safety and pilot authority

• All flights are subject to weather and safety conditions as determined by the pilot‑in‑command and federal regulations. We may fly in some rain and wind; our crew monitors conditions closely and will cancel if visibility or safety is compromised .
• The pilot has full authority over the aircraft and may refuse boarding, adjust the route, alter flight time or terminate a flight at any time for safety or operational reasons. We may, at our discretion, offer partial refunds or credits if a tour is shortened or modified for safety reasons.
• We provide a safety briefing before each flight; guests must follow all crew instructions and wear provided restraints and headsets at all times.

5. Weight limits, health and eligibility

• Individual weight: Passengers over 250 lbs may be charged a capacity fee, and those over 300 lbs may be required to purchase an additional seat . For parties of two in First Class, the combined weight may not exceed 340 lbs . For groups of three or four, at least two passengers must have a combined weight below 340 lbs to sit in the front seats .
• Weigh‑in: All guests may be weighed at check‑in. Providing inaccurate weight information may result in additional fees, reseating or denial of boarding without refund.
• Health: Certain medical conditions, recent surgeries, pregnancy or mobility issues may limit or prevent participation. It is your responsibility to consult your physician before booking and inform us of any health concerns. We may, at our discretion, refuse service to any guest we deem unfit to fly or who fails to comply with safety instructions.

6. Acknowledgment of risk and liability waiver

Helicopter operations involve inherent risks, including but not limited to changes in weather, turbulence and other aviation‑related hazards. By participating in a tour:

• You understand and voluntarily assume all risks associated with helicopter flight.
• You agree to follow all safety briefings and crew instructions.
• To the fullest extent permitted by law, you release, indemnify and hold harmless Magnum Helicopters, its owners, officers, employees, pilots, contractors and agents from any claims, demands, losses, damages or liabilities arising out of or related to your participation in the tour, except to the extent caused by our gross negligence or willful misconduct.

This waiver language is provided as a general example and should be reviewed by a qualified attorney; it is not intended to replace a more detailed waiver of liability.

7. Conduct and guest responsibilities

• Check‑in: You are responsible for arriving on time and checking in 45 minutes before departure .
• Behavior: Intoxication, disorderly conduct, harassment or failure to follow crew instructions may result in denial of boarding or removal from the premises without refund.
• Supervision of minors: You are responsible for supervising any minors in your party.
• Personal property: You are responsible for the care and secure handling of personal items (phones, cameras and loose articles). We are not liable for lost, stolen or damaged personal property.

8. Photography, video and media

• You may take photos or videos during your tour, subject to safety rules, aircraft configuration and crew instructions. Only one camera or phone per person is allowed, and it must have a secure strap . GoPro sticks or selfie sticks may not exceed six inches , and larger devices (e.g., tablets) are not permitted .
• By participating in a tour, you grant us a non‑exclusive, royalty‑free right to use any photographs or video taken by our crew that incidentally include your image for promotional or informational purposes, unless you notify us in writing before your flight that you do not consent. If you prefer not to grant this consent, please inform us in writing at check‑in.

9. Website use and content

• All content on this website—including text, images, logos and branding—is owned by or licensed to Magnum Helicopters and may not be copied, reproduced or distributed without prior written permission. We make reasonable efforts to keep information accurate and up to date, but we do not guarantee that all content is error‑free, complete or current.
• You agree not to use this site for any unlawful purpose or to disrupt or attempt to gain unauthorized access to any part of the site or its systems.

10. Privacy policy

Information we collect

We may collect the following categories of information when you use our site or book a tour:

1. Contact information – such as name, email address and phone number.
2. Booking details – such as selected tour, date, time and number of guests.
3. Payment‑related information – processed securely by our payment or booking providers; we do not store full card numbers.
4. Technical and usage data – such as IP address, browser type, pages viewed and referring URLs via cookies and similar technologies.

How we use your information

We use the information we collect to:

• Process and manage bookings, payments and customer support.
• Communicate with you about your reservation, updates, promotions or important notices.
• Improve our services, website functionality and customer experience.
• Comply with legal obligations and respond to lawful requests.

Cookies and analytics

Our site may use cookies and similar technologies to remember your preferences, improve performance and analyze traffic. We may use third‑party analytics tools (such as Google Analytics) that collect aggregated, non‑identifying information about how visitors use our site. You can usually control cookies through your browser settings, but disabling cookies may affect site functionality.

Data sharing

• We may share your information with trusted third‑party providers who help us operate our website, process bookings, process payments, send communications or perform analytics, only as necessary to provide these services.
• We do not sell your personal information.
• We may disclose information when required by law or to protect our rights, safety or property.
• We will never sell, share, or provide your mobile phone number, SMS opt-in data, or any mobile information to third parties or affiliates for marketing or promotional purposes.

Data security and retention

• We use reasonable administrative, technical and physical safeguards to protect the information we collect. No system is completely secure; we cannot guarantee absolute security.
• We retain information only as long as necessary for the purposes described in this policy or as required by law.

Your choices

• You may update your contact information or request that we correct inaccuracies by contacting us using the information below.
• If you no longer wish to receive promotional emails, you can use the unsubscribe link in our messages or contact us to opt out.

10a. SMS messaging program

Consent and opt‑in

• Program name: Magnum Helicopters Flight Media Notifications.
• After completing check‑in at our facility, customers may opt in to receive SMS messages by checking an unchecked consent checkbox on the digital check‑in form. Only customers who actively check the box will receive messages. Consent is collected in person — not via website or keyword.
• The consent checkbox includes the following disclosure: "I agree to receive SMS messages from Magnum Helicopters regarding my flight media and purchase confirmations. Message frequency: 1‑3 messages per booking. Message and data rates may apply. Reply STOP to cancel. Reply HELP for help."

Message details

• Message content: After completing a helicopter tour, opted‑in customers receive messages offering to purchase their flight video and/or photos, and purchase confirmation messages with links to view their media.
• Message frequency: 1–3 messages per booking.
• Message and data rates: Message and data rates may apply. Contact your wireless carrier for details about your plan.

Opt‑out and help

• Opt‑out: Reply STOP to any message to stop receiving messages. You will receive a one‑time confirmation and no further messages will be sent.
• Help: Reply HELP to any message for support, or contact us at info@magnumhelicopters.com or 808‑833‑4354.

Mobile data privacy

• Your mobile phone number, SMS opt‑in data and mobile information will never be sold, shared or provided to third parties or affiliates for marketing or promotional purposes.

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11. Support and contact information

If you have questions about your booking, need assistance or have concerns about these terms or our privacy practices, you can contact us:

• Phone: 808‑833‑4354
• Email: info@magnumhelicopters.com
• Mailing / Visit address: 130 Iolana Place, Honolulu, HI 96819

Support hours and response times may vary based on flight schedules and operational needs.

12. Changes to these terms and privacy policy

We may update these Terms, Conditions & Privacy Notice from time to time. The “Last updated” date at the top of this page indicates the most recent revision. Your continued use of the site or our services after changes are posted constitutes your acceptance of the updated terms.

13. Governing law

These terms and any disputes arising out of or relating to your use of our services or this website are governed by the laws of the State of Hawaii, without regard to its conflict‑of‑law principles. Any legal action must be brought in the state or federal courts located in Hawaii, unless otherwise required by applicable law.